Refund & Cancellation Policy
Last Updated: July 2026 • Valid for NEET UG 2026 Season
At PiersEdu, we take pride in delivering top-tier AI-powered medical admissions counselling, cutoff intelligence, rank estimation models, and choice filling sheet generators. Please review our official Refund and Cancellation Policy governing paid counselling plans and digital advisory services.
1Nature of Digital Services & Instant Activation
PiersEdu provides digital educational counselling and analytical services and digital educational counselling tools (including Plan 1: AI Counsellor and Plan 2: AI Choice Filling Assistant).
Upon successful payment verification, your access to our proprietary algorithms, previous years' cutoff database, personalized admission matrix, and AI priority sheets is activated instantly or within minutes.
2Cancellation Policy
- One-Time Payments: These are one-time, non-recurring payments for the NEET UG 2026 counselling season; therefore, there are no recurring monthly charges.
- Immediate Fulfillment: Once digital reports, personalized college lists, or interactive AI consultations are initiated/delivered, cancellation requests cannot be entertained as digital content and analysis have already been consumed.
- Pre-Activation Requests: If a user requests a cancellation immediately after payment and before any tool usage or login verification has occurred, they may contact our support desk within 2 hours of the transaction and before any service, report, personalized analysis, or AI counselling feature has been used, for review by our support team.
3Refund Eligibility Scenarios
- Duplicate / Double Transaction: Debited twice for the same student due to network timeout or gateway sync error. 100% of the duplicate charge is refunded.
- Technical Service Non-Delivery: Payment debited but system failed to grant access and our technical support is unable to resolve within 48 hours.
- Change of mind after generating reports or using the AI Counsellor.
- Dissatisfaction with MCC or State counselling results, seat allotment, college allotment, cutoff changes, or admission outcomes.
- Prediction/Recommendation Not Matching Expected Outcome: Refunds will not be provided because a predicted college, cutoff estimate, rank estimate, choice recommendation, or counselling outcome does not match the actual counselling result.
- Incorrect user data entered during registration (e.g. wrong rank or category).
4Refund Processing Timeline
5 to 7 Working Days
Once your refund request is verified and approved by our billing team, the amount is credited to the original payment method used for the transaction through the payment gateway. The actual credit time may vary depending on the bank or payment service provider.
5How to Raise a Refund or Billing Request
To request a refund or raise a billing-related query, please write to our support team with the following details:
• Student Full Name
• Registered Email ID & Mobile Number
• Transaction Reference / Payment ID
• Screenshot or Bank Statement showing duplicate deduction
6Policy Updates & Modifications
PiersEdu reserves the right to revise or update this policy at any time in accordance with applicable Indian laws and digital consumer regulations. Any modifications will be posted on this page with the updated revision date.
PiersEdu's college predictions, cutoff estimates, rank estimations, AI recommendations, and choice-filling suggestions are indicative and analytical in nature. They do not guarantee admission, seat allotment, college allotment, cutoff, rank, or any specific counselling outcome.
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